FAQs

How do I make a booking online?

Once you’ve chosen your items, select the quantity you would like and click ‘Add to Basket’. You will see a basket icon at the top right of the page, click here to view the basket or go straight to checkout. Once you are ready to continue, choose your delivery option and click checkout. When you’ve placed your order, you will receive an email confirming the details of your booking.

Do I need an account to book?

You don’t have to create an account to complete your order. However, creating an account allows you to easily view the status of your order, make address changes and check out more quickly next time.

How can I reset my password?

You can easily reset your password. Click the forgotten password link on the login page. Enter the email address associated with your account, and you will be emailed a link that you can use to reset your password.

What is a Trade Account?

We can provide Trade Accounts to other businesses. Once approved you will be able to book with us and get discounted rates.

What is a Credit Account?

We can provide Credit Accounts to other businesses. Once approved you will be able to book with us and be given a credit limit to utilise and pay at a later date.

How can I contact you?

Please find all of our contact details here.

You can also send us a message using our submission form on our ‘contact us’ page.

What is your privacy policy?

Please see all details here.